Operational patterns
Use GraphQL where one case depends on related records across systems
The best candidates need a consistent context packet or controlled update across an evolving set of operational relationships. Each workflow still needs a named owner, a source of truth, and a manual route when the graph cannot safely complete the work.
01 Distribution operations
Assemble an order exception brief
Query the order, customer, inventory, shipment, payment, and recent service history into one typed case view, then let the workflow propose the correct queue and next action.
- → Resolve only fields permitted for the assigned operator
- → Preserve source status and timestamps alongside the summary
- → Route missing or conflicting records to investigation
Business outcome: Track time from exception detection to an evidence-backed disposition
02 Revenue operations
Prepare an account renewal decision
Combine contract terms, usage, open cases, payment state, and approved offer rules without forcing the workflow to understand each source API.
- → Query a named renewal context operation
- → Apply pricing and eligibility rules outside the model
- → Require the account owner to approve commitments
Business outcome: Measure review-ready renewal packages and corrections before sending
03 Property operations
Coordinate a property maintenance case
Expose the unit, resident request, lease responsibility, vendor availability, work history, and spending authority through one case-oriented graph.
- → Filter resident and financial fields by role
- → Separate vendor recommendations from work-order creation
- → Use a mutation only after the authorized approval is present
Business outcome: Monitor handoffs, unresolved exceptions, and time to approved dispatch
04 Finance operations
Reconcile an invoice discrepancy
Query the invoice, purchase order, receipt, vendor, and approval trail, then return a structured discrepancy package for accounts payable.
- → Paginate line items and bound query cost
- → Identify absent records without inventing values
- → Submit any status change through a version-checked mutation
Business outcome: Track cases resolved without repeated record gathering
05 Customer operations
Prepare a governed customer-service write-back
Read the customer, entitlement, case, and policy context, draft the resolution, and convert an approved proposal into a narrowly scoped update.
- → Allowlist the workflow's production operations
- → Recheck authorization and current state at mutation time
- → Return the committed record and audit reference
Business outcome: Measure approval turnaround, rejected proposals, and successful write-backs