Operational workloads
Give each AI workload a known, replaceable runtime
Docker is most valuable here as the packaging and process boundary. The workflow service still has to assemble current context, enforce rules and permissions, request approvals, and record accepted changes in the business system.
01 Customer operations
Release a governed customer-service triage worker
Package the queue client, retrieval code, model adapter, validation rules, and telemetry instrumentation together. Runtime identity limits the worker to the required knowledge sources, while refund, commitment, and account-change decisions pause for an authorized reviewer before the workflow writes to the CRM.
- → Build and evaluate the candidate worker image
- → Approve and promote the exact digest
- → Inject queue, retrieval, and CRM credentials at runtime
- → Record the approved response and action receipt
Business outcome: Fewer environment-specific release failures with accountable CRM write-backs
02 Finance operations
Isolate invoice-exception document processing
Run OCR post-processing, classification, extraction, and validation dependencies in a bounded worker image. The service loads the current purchase order and vendor rules, routes ambiguous fields to accounts payable, and submits only approved values to the ERP.
- → Pull the document from the authorized intake queue
- → Process it within fixed CPU and memory limits
- → Send low-confidence or policy-conflicting fields for review
- → Write the accepted coding and container receipt to the ERP
Business outcome: More consistent document handling with a reproducible exception path
03 Logistics operations
Operate a shipment-exception enrichment service
Package carrier connectors, normalization logic, policy checks, and model dependencies as one versioned service. Network access is limited to approved endpoints, and a human owns commitments that cross cost or service thresholds before an update reaches the transportation system.
- → Correlate the event with the active shipment record
- → Enrich the exception using bounded external calls
- → Escalate stale evidence or threshold breaches
- → Persist the accepted resolution and source references
Business outcome: A traceable path from carrier signal to controlled operational action
04 AI operations
Reproduce offline model and prompt evaluations
Use a pinned evaluation image to hold the harness, parsers, scoring code, and client libraries constant while candidate prompts or model configurations change. Evaluation artifacts and image digests travel together so reviewers can distinguish system changes from runtime drift.
- → Mount the approved evaluation set read-only
- → Run the candidate against a fixed harness image
- → Compare quality, latency, cost, and policy results
- → Attach the evidence to the release decision
Business outcome: More defensible release comparisons across AI changes
05 Platform operations
Recover a failed workflow worker without duplicating action
Let the container exit when it cannot safely continue, and rely on an external queue plus idempotency keys for replay. A restart policy or orchestrator can recreate the process, but the workflow checks its action ledger before sending a message, posting a payment, or updating a record again.
- → Emit the failure with case and image identifiers
- → Restart from the approved image under a bounded policy
- → Reconcile the last external action receipt
- → Resume safely or route the case to an incident owner
Business outcome: Faster service recovery without treating container restart as workflow recovery