Event-driven operating loops
Turn changing business conditions into controlled follow-through
These workflows use Kafka to move facts and receipts between systems. Rules, models, human reviewers, and system connectors remain separate consumers with explicit responsibilities.
01 Logistics operations
Resolve shipment exceptions as carrier events arrive
Carrier scans, warehouse events, promised dates, and customer priority flow into a shipment-keyed topic. A workflow can refresh the case, propose the next communication or routing action, and wait for approval when a promise or credit crosses policy.
- → Append carrier and warehouse events by shipment key
- → Update the exception view and supporting evidence
- → Route costly or customer-facing commitments for approval
- → Publish the write-back receipt or unresolved exception
Business outcome: Faster exception triage with a reconstructable sequence of events
02 Manufacturing operations
Catch production risk before the next schedule lock
Equipment signals, quality holds, work-order changes, and material availability update a line or asset stream. AI can summarize the risk and propose a maintenance or scheduling response while the plant owner retains release authority.
- → Correlate telemetry with work-order and quality events
- → Refresh the operational context for the affected asset
- → Escalate safety, quality, and schedule tradeoffs
- → Record the approved action in the plant system
Business outcome: Earlier visibility into disruptions without bypassing plant controls
03 Order management
Keep wholesale orders aligned with live availability
Order changes, inventory movements, allocation updates, and credit holds arrive on keyed streams. The workflow identifies conflicts, prepares options, and sends allocation or release changes only after the responsible owner approves them.
- → Combine order, inventory, and account events
- → Detect a policy or availability conflict
- → Prepare a cited resolution for sales and operations
- → Confirm the accepted update through a result event
Business outcome: Fewer stale handoffs between sales, inventory, and finance
04 Claims operations
Assemble a claim event timeline for review
Intake changes, document arrivals, adjuster notes, payment status, and fraud signals become a claim-keyed history. AI can identify missing evidence and draft a next step, but an authorized claims professional makes coverage and payment decisions.
- → Append source events without overwriting prior facts
- → Build a current claim projection with source references
- → Route material decisions to an authorized reviewer
- → Persist the disposition and downstream receipt
Business outcome: More consistent claim follow-up with clearer evidence lineage
05 Field service operations
Coordinate field-service jobs across dispatch systems
Scheduling, technician, parts, travel, and customer events feed a job stream shared by dispatch and communication consumers. A workflow can spot a likely miss, draft a recovery plan, and publish only the approved schedule or customer update.
- → Key operational events to the service job
- → Recalculate risk as dependencies change
- → Hold customer promises and schedule overrides for review
- → Emit confirmed changes and notification status
Business outcome: More timely recovery from job disruptions with less status chasing